THE DIDEROT EFFECT: INTERTWINED BEHAVIOURS

The famous French philosopher Denis Diderot lived nearly his entire life in poverty, but that all changed in 1765. Diderot was 52 years old and his daughter was about to be married, but he could not afford to provide a dowry. Despite his lack of wealth, Diderot’s name was well-known because he was the co-founder and writer of Encyclopédie, one of the most comprehensive encyclopedias of the time.

When Catherine the Great, the Empress of Russia, heard of Diderot’s financial troubles she offered to buy his library from him for £1000 GBP (in AD 1765….!!) Suddenly, Diderot had money to spare. Shortly after this lucky sale, Diderot acquired a new scarlet robe. That’s when everything went wrong.

The Diderot Effect

Diderot’s scarlet robe was so beautiful, that he immediately noticed how out of place it seemed when surrounded by the rest of his common possessions. In his words, there was “no more coordination, no more unity, no more beauty” between his robe and the rest of his items. The philosopher soon felt the urge to buy some new things to match the beauty of his robe. He replaced his old rug with a new one from Damascus. He decorated his home with beautiful sculptures and a better kitchen table. He bought a new mirror to place above the mantle and his “straw chair was relegated to the antechamber by a leather chair.”

These reactive purchases have become known as the Diderot Effect, which states that obtaining a new possession often creates a spiral of consumption which leads us to acquire more new things. As a result, we end up buying things that our previous selves never needed to feel happy or fulfilled.

Why We Want Things We Don’t Need

We can spot similar behaviours in many other areas of life. Some common instances are:

Life has a natural tendency to become filled with more. We are rarely looking to downgrade, to simplify, to eliminate, to reduce. Our natural inclination is always to accumulate, to add, to upgrade, and to build upon.

The Role Of The Diderot Effect In Evolution

Now it may seem from the get-go that the Diderot Effect feeds on something negative, and the words greed and consumerism come to mind. But when we think about it, the Diderot Effect could be a form of evolution. After all, as the world progresses towards a new chapter, everyone in it would also evolve in terms of their needs and wants.

For example, decades ago, one would not think about having the ability to talk to someone from the other side of the world on a real-time basis, and never at a low cost. However, smartphones, mobile gadgets and the internet has made all this possible. Now, these are not just considered as wants, but actual needs. And with these needs comes a string of other needs, like the subscription to a data plan. For business owners, this effect causes you to think about two things:

• The consumer’s need for upgrades
• The consumer’s need for accessories and/or complementary products

The Diderot Effect in Action

Here’s a clear example of how this works. Let’s look at a professional on the go. This person probably has a laptop that he/ she uses to communicate with the team and prepare presentations and reports as the person flies from one site to another. If we are in the business of developing software for this professional, how would we take advantage of the situation?

Well, we would probably make sure that the tools the person uses continue to be as efficient as possible. For every challenge or difficulty these professionals encounter, we can have a ready upgrade that would solve the problem in an instant. However, these upgrades would require other peripherals as well, sometimes, reaching a point where the person using it has to upgrade their laptop’s operating system, or buy a new and more advanced laptop.

It is the same scenario as your basic Diderot Effect – but with an underlying reason that justifies the process. It’s not just about a senseless yearning for exquisite things for the want of upgrading one’s lifestyle. It’s also about keeping up with the times and understanding that as the world evolves, our needs would have to evolve as well for us to continue being productive and successful.

Mastering the Diderot Effect

The Diderot Effect tells us that life is only going to have more things fighting to get in it, so we need to understand how to curate, eliminate, and focus on the things that matter. Nearly every habit is initiated by a trigger or cue. One of the quickest ways to reduce the power of the Diderot Effect is to avoid the habit triggers that cause it in the first place. Unsubscribe from commercial emails. Call the magazines that send catalogues and opt out of their mailings. Meet friends at the park rather than the mall. Block favourite shopping websites using tools like Freedom.

Become aware it is happening. Observe when we are being drawn into spiralling consumption not because of an actual need of an item, but only because something new has been introduced. Analyse and predict the full cost of future purchases. A store may be having a great sale on a new outfit—but if the new outfit compels us to buy a new pair of shoes or handbag to match, it just became a more expensive purchase than originally assumed.

Buy items that fit our current system. We don’t have to start from scratch each time we buy something new. When we purchase new clothes, we can look for items that work well with our current wardrobe. When upgrading to new electronics, we can get things that play nicely with our current pieces so we can avoid buying new chargers, adapters, or cables.

Buy One, Give One. Each time we make a new purchase, we can give something away. Get a new TV? Give the old one away rather than moving it to another room. The idea is to prevent the number of items from growing. The habit of always be curating our life to include only the things that bring us joy and happiness can be effective.

Let go of wanting things. There will never be a level where we will be done wanting things. There is always something to upgrade to. Get a new Honda? You can upgrade to a Mercedes. Get a new Mercedes? You can upgrade to a Bentley. Get a new Bentley? You can upgrade to a Ferrari. Get a new Ferrari? Have you thought about buying a private plane? We need to realize that wanting is just an option our mind provides, not an order we have to follow.

Our natural tendency is to consume more, not less. Taking active steps to reduce the flow of unquestioned consumption makes our lives better.

Setting self-imposed limits helps as well. Live a carefully constrained life by creating limitations for you to operate within. Avoid unnecessary new purchases. Realize the Diderot Effect is a significant force and overcoming it is very difficult. There are times when we have a legitimate need to buy new things. But the best way to overcome the Diderot Effect is to never allow it to overpower us in the first place.

Remind ourselves that possessions do not define us. The abundance of life is not found in the things that we own. Our possessions do not define us or our success. Buy things for their usefulness rather than their status. Stop trying to impress others with our stuff and start trying to impress them with our life.

***Source Credits: http://www.en.wikipedia.org

Content Curated By: Dr Shoury Kuttappa

DECISION INTELLIGENCE FRAMEWORKS: THE OODA LOOP & SEAL – CHAPTER 02

***Continued from Chapter 01 (Covered previously: Decision Intelligence and its meaning, The OODA Loop, How The OODA Loop Works: The Four Steps, Success Of The OODA Loop)

Link to Chapter 01:

DECISION INTELLIGENCE FRAMEWORKS: THE OODA LOOP & SEAL – CHAPTER 01

Uses Of The OODA Loop

In general, military planning models are often applied to uses outside of their original context due to their effectiveness in extreme situations. The OODA loop has been adapted to become an important concept in various fields such as business, game theory, information security, law enforcement, litigation, marketing and strategy. Professionals find this compelling because of its common-sense approach to decision-making and its emphasis on staying competitive.

With technology being used everywhere and more emphasis being placed on a company’s ability to collect feedback and analyze competition, this method is now a common approach applied in organizations. In business, OODA loops typically examine what is happening externally and how results are performing to become more agile. Similarly, an organization with a security operations center (SOC), computer emergency readiness team (CERT) or computer security incident response team (CSIRT) may use an OODA loop cycle to develop an organization’s incident response plan.

Additionally, due to the growth of data analytics in business, the OODA loop is a popular method for handling an influx of constantly emerging information. Companies can achieve better situational awareness when they implement the observe and orient steps to organize data in a way that accurately depicts the business environment. Once the data is placed in context, they can make smarter organizational decisions and actions.

Examples Of The OODA Loop

In its simplest form, the OODA loop is employed by all individuals every day when making a decision.

More complex, higher-stakes versions of the OODA loop in everyday life can be seen when creating a retirement savings plan or buying a home.

Alternatives To The OODA Loop

A few ideas that can be combined with the OODA loop include:

Plan, do, check, act (PDCA) cycle- This is a model geared towards continuous improvement that is also broken into four parts. The process starts by identifying a problem and gathering relevant data to the cause of the problem. Then, this information is used to develop and implement a solution. The results are then confirmed, or checked, before documented and used to make recommendations for further PDCA cycles.

Strengths, weaknesses, opportunities and threats (SWOT) analysis– This is a framework used in business to identify and analyze any internal or external factors that could affect the success of a project.

Getting things done (GTD) method– This is a time management model that helps organizations break larger projects into smaller, actionable tasks. The GTD method is a five step process that is also sometimes referred to by the steps: collect, process, organize, plan and do. All material should be gathered, analyzed and categorized before being transforming into an action plan that is then carried out.

Objectives and Key Results– OKRs are frequently set and evaluated continuously during the project lifecycle to make sure everything gets done on time. They also act as future references to monitor how well you executed your projects.

Porter’s Five Forces– Porter’s Five Forces is a model that identifies and analyzes five competitive forces that shape every industry and helps determine an industry’s weaknesses and strengths. Five Forces analysis is frequently used to identify an industry’s structure to determine corporate strategy and in decision making. 

SOAR Analysis– This is a framework for identifying Strengths, Opportunities, Aspirations and Results. It works in any business involved in any marketplace. Unlike some other frameworks, SOAR marries up fact finding about the company and position, alongside the desires of the stakeholders to aid better decision intelligence.

Decision Intelligence and Technology

During the recent decade, we saw a proliferation of data lake or data hub technologies. In spite of substantial innovations in dealing with three V’s of big data (Volume, Variety, and Velocity), we have yet to see any noticeable impact on the decision-action capability of organizations.

That does not imply that handling and managing data is unimportant for decision intelligence, however, we can safely conclude that it need not be the first step and some crucial piece is missing in crafting a decision intelligence system. A well-designed decision intelligence system is less dependent on data as one might think, as it can help make effective decisions even with limited data and can tolerate errors and inconsistencies as well as deal with high degrees of uncertainty.

Decision making being a cognitive function, we need a deeper understanding of it, so that we can better augment and support it by intelligent automation. Without this, it will be impossible to build an effective decision intelligence system. A decision intelligence system must be built around a sound decision making framework. Human and artificial agents can then collaborate following the structure and discipline of the framework.

The purpose and scope of decision intelligence automation is to implement artificial intelligence agents operating by the directives of a decision making framework. The least a framework does is to provide a structure and discipline without which an organization is bound to stay at the lowest level of decision intelligence maturity.

Decision Intelligence Frameworks Today

Early frameworks assumed that decision-making occurs at conscious level of processing guided by rational behavior. Today’s understanding of decision-making theories is much more nuanced:-

The SEAL Decision Model- Evolved specifically for designing human-machine collaborative decision intelligence systems, this stands for sense, explore, act, and learn. Though still transformational in nature, SEAL is designed to support and augment fundamental cognitive processes of human decision making rather than imposing on people to learn unfamiliar paradigms.

On first glance, SEAL may appear similar to OODA, since four elements of OODA can be loosely mapped to elements of SEAL as follows:

Human-Machine Collaboration In Decision Intelligence

The details under these elements are different because of the intent of SEAL to achieve a man machine symbiosis by reducing cognitive burden of decision makers and due to its continuous business optimization focus by explicit incorporation of feedback loops and learning. Some of these differences are:

Unlike Observe in OODA which is focused on sensing the current situation with the reactive intent, Sense in SEAL is proactive by design and predicts future situations that qualify as opportunities early so that organizations have ample time to become ready to react.

Sense agents may reveal multiple opportunities from the same snapshot of observation, thereby, requiring branching of subsequent activity to address them concurrently. Sense in SEAL requires active collaboration among human and machine agents as neither of them on their own can handle massive amount of data and make sense out of it.

Selected alternatives (similar to OODA hypotheses) move to the Action phase where actions are actually executed either manually or via a process automation substrate.

Learning happens at multiple levels – for adaption and fine tuning of predictive models and man-machine interaction. At a macro level, it is about understanding and improving the efficacy of action alternatives executed during ACT phase. In summary, while OODA and SEAL are similar in emphasizing that a disciplined and facts based approach to decision making is essential for sustainable success in any endeavor, SEAL provides a comprehensive framework for implementing a human-machine decision intelligence system.

Content Curated By: Dr Shoury Kuttappa

HENRI FAYOL VS ABRAHAM MASLOW: BEHAVIOURAL PERSPECTIVE ON LEADERSHIP

As our career progresses, we may find we do fewer technical tasks and spend more time guiding a team or planning strategy. While that’s often a given today, in the 19th century most companies promoted the best technicians. But Henri Fayol recognized that the skills that made them good at their jobs did not necessarily make them good managers.

Who Was Henri Fayol?

Fayol’s 14 Principles of Management identified the skills that were needed to manage well. While inspiring much of today’s management theory, they offer tips that we can still implement in our lives and organizations. Fayol also created a list of the five Primary Functions of Management, which go hand in hand with the Principles.

What Is Administrative Theory?

Fayol called managerial skills “administrative functions.” In his 1916 book, “Administration Industrielle et Générale,” he shared his experiences of managing a workforce. Fayol’s book – and his 14 Principles of Management – helped to form what became known as Administrative Theory. It looks at the organization from the top down, and sets out steps for managers to get the best from employees and to run a business efficiently.

Caveat: . . . . . . . . . . Administrative Theory is characterized by people “on the ground” who share personal experiences, improve practices, and help others to run an organization. This contrasts with the Scientific Management Ideas led by Frederick Taylor , which experimented with how individuals work to boost productivity.

The 14 Principles of Management: A Revisit

By focusing on administrative over technical skills, the Principles are some of the earliest examples of treating management as a profession. They are:

What are Fayol’s Five Functions of Management?

While Fayol’s 14 Principles look at the detail of day-to-day management, his Five Functions of Management provide the big picture of how managers should spend their time. They are:

Is Fayolism Still Relevant Today?

Fayol highlighted the differences between managerial and technical skills. What’s more, he was one of the first to recognize that “manager” is a profession – one whose skills need to be researched, taught and developed. We only have to look at the language he used to see that Fayol was writing over 100 years ago. For example, he refers to employees as “men.”

But, without the contributions of these pioneers, such as Fayol, we would probably be teaching industrial engineering, sociology, economics, or perhaps ergonomics to those who aspire to manage. To be doing so would push us back to the 19th century, when technical know-how reigned supreme as a path to managerial responsibility. When we look closer, we discover that many of Fayol’s points are fresh and relevant. Such as:

Some of these ideas may seem a bit obvious, but at the time they were ground breaking. And the fact that they’ve stuck shows just how well Fayol’s Principles work.

Criticism Of Fayol’s Principles Of Management

That’s not to say that everyone is a fan of Fayol’s Administrative Theory. Some detractors claim that:

The Interlinks Between the Theories Of Henry Fayol & Abraham Maslow

Fayol’s perspective of the overall success of an organization was to include the formulation of goals, strategies and plans and to work through others to ensure that these activities were implement. These principles also had to be supplemented and supported by discipline and anticipation. Fayol also believed that management could be taught and was concerned about improving the quality of management.

Maslow’s theory of motivation, on the other hand, took a more psychological approach, which focused on employee motivation. This theory proposed that within every person lied a hierarchy of five needs – starting with physiological needs and ascending to safety, social, esteem and finally, self-actualization needs. Hence, in order to motivate a person, Maslow stated that lowest level needs must be substantially satisfied before the next level can be activated and so on.

Application of Fayol’s Concepts

Fayol believed that the responsibility of general management is to lead the enterprise toward its objective by making effective and efficient use of available resources.

Fayol’s five functions are the rules of his administrative doctrine. He had shown sustained effort that his administrative principles could be applied to all social organizations from the family to the state. He stressed that the 14 principles must be flexible and adaptable to the situation at hand. The principles of management were aimed at helping managers manage more effectively.

Application of Maslow’s Concepts

In Maslow’s theory, it is assumed that when an individual has the knowledge and skills to perform his or her job, a manager can influence their motivation to achieve levels of excellence. Maslow’s five needs are arranged in a hierarchy of importance that can be described as prepotency. The higher-level needs are not important and will not manifest till lower-needs are met and satisfied. This hierarchy can also be divided into two orders of needs. The lower-order needs are physiological, safety and social concerns, and the higher-order needs are esteem and self-actualization concerns.

Comparisons

Fayol’s ideas of the five functions and 14 principles are good frameworks for managers to follow if they want to manage more efficiently and effectively. Maslow’s ideas on how an individual behaves in a working environment has helped us understand the importance of motivation complementing administration from a managerial point of view. These two concepts complement each other as they help managers better manage administratively and psychologically. It depicted how effectively and efficiently a workplace should function and how employees should be motivated to commit and perform at their best. Hence, Fayol and Maslow’s ideas and concepts have indeed helped us understand the job of getting things done through people.

The Interlinks: Management, Leadership And Transformational Leadership

Management is about the mind. It is the manager’s job to stay focused on the task and goals, to set action plans, thereby helping followers deal with complexity. Leadership is more about the heart, or staying focused on the people and their individual characteristics, creating a shared vision that helps followers to participate in a change process. Transformational leadership is about breaking down resistance to change. This is done both through “assigning meaning to change” and through the change within the leader (him)/(her)self.

Content Curated By: Dr Shoury Kuttappa

DECISION MAKING: COGNITIVE BEHAVIORS INVOLVED – (CHAPTER 02)

***Continued from Chapter 01 (Covered previously: Decision Making, its styles, different Cognitive Biases)

Link to Chapter 01:

https://shouryoryx.wordpress.com/2022/02/08/decision-making-cognitive-behaviours-involved-chapter-01%ef%bf%bc

Common Patterns in Decision Making

The upside of understanding various patterns in decision-making is that they lead us to think about how the mind preforms its many complex functions in countless situations and how our awareness of time, space, and the various narrative and cognitive frameworks can help decode the factors that shape our decisions.

Here is a graphic presentation of what author Venkatesh Rao puts forward in his book. The graphic shows “Information Location” across the x-axis going from Internal to External and “Visibility of Mental Models” on the y-axis going from Low to High.

The distinctions among the four classes of basic decision patterns (above) are not arbitrary. They are based on the distribution and visibility of situational information. Information originates either in the decision-maker’s head or in the environment, and we either consciously recognize or are oblivious to the influence it has on our behaviour. 

The ethical principles of decision making vary considerably. Some common choices of principles and the methods which seem to match them include:

Path dependency

Path dependence is when the decisions presented to people are dependent on previous decisions or experiences made in the past. Path Dependence exists when the conditions for decision making is not based on current conditions, but rather has been formed by a sequence of past actions each leading to a distinct outcome. A common example is in Performance Management Systems.

Decision making in groups

Decision making in groups is sometimes examined separately as process and outcome. Process refers to the group interactions. Some relevant ideas include coalitions among participants as well as influence, consensus and persuasion. In addition to the different processes involved in making decisions, group decision support systems (GDSS- protocol a group uses to choose among scenario planning alternatives) may have different decision rules, like:

Other less desirable group decision rules (group think) are:

Plurality and dictatorship are less desirable as decision rules because they do not require the involvement of the broader group to determine a choice. Thus, they do not engender commitment to the course of action chosen. An absence of commitment from individuals in the group can be problematic during the implementation phase of a decision.

Decision making in one’s personal life

Some of the decision making techniques that we use in everyday life include:

Decision making in healthcare

In the health care field, the steps of making a decision are explained by the SHARE model:

Decision making in business and management

Ideally, business and management systems may be set up to allow decision making at the lowest possible level. There is literature available on many models, some of which include:

Data-based business decision making may include the following cycle:

Caveat: There are no perfect decision making rules. Depending on how the rules are implemented in practice and the situation, all of these can lead to situations where either no decision is made or to situations where decisions made are inconsistent with one another over time.

Content Curated By: Dr Shoury Kuttappa.

DECISION MAKING: COGNITIVE BEHAVIOURS INVOLVED – (CHAPTER 01)

Decision making is a cognitive process leading to the selection of a course of action among alternatives. It is a method of reasoning which can be rational or irrational, and can be based on explicit assumptions or tacit assumptions. Common examples include shopping, deciding what to eat, when to sleep, and deciding whom or what to vote for in an election.

Decision making is said to be a psychological construct. This means that although we can never “see” a decision, we can infer from observable behaviour that a decision has been made. It is a construction that imputes commitment to action.

Structured rational decision making is an important part of all science-based professions. For example, medical decision making often involves making a diagnosis and selecting an appropriate treatment. Some research using naturalistic methods shows, however, that in situations with higher time pressure, higher stakes, or increased ambiguities, experts use intuitive decision making rather than structured approaches, following a recognition primed decision approach to fit a set of indicators into the expert’s experience and immediately arrive at a satisfactory course of action without weighing alternatives.

Head, Heart and Gut – Powerful Decision Makers

We are living in unprecedented times of stress, confusion, and overwhelm. We all need resources to help navigate these challenging times and make the right decisions for the highest and best long-term good for ourselves, our families and our businesses. Those resources can be found within each of us if we pause to consider three reliable indicators: the head (intellect), the heart (feelings), and the gut (intuition).

Head:  Makes use of intellect and past knowledge. This involves using the conscious mind to discern questions that need to be answered. For example, is this person telling the truth? What has worked in the past? Have we done our due diligence and homework before making a decision?

Heart: The internal part of us, the voice inside, tells us when things feel right or wrong. For example, are we relaxed around the person we are asking the question about, or do we feel upright and uncomfortable? Keep in mind that our bodies do talk to us.

Gut:  We need to trust our intuition. If it doesn’t feel right, chances are it’s not right for us. What may be right for one person can be wrong for another. Our gut instinct, our inner voice, is always there for us when we take the time to pay attention and listen.

Decision making styles

A person’s decision making process depends to a significant degree on their cognitive style. There are more than a few models to explain these styles.  For example, the common personality test Myers-Briggs Type Indicator (MBTI) examines a set of four bi-polar dimensions, which are:

She claimed that a person’s decision making style is based largely on how they score on these four dimensions. For example, someone that scored near the thinking, extroversion, sensing, and judgement ends of the dimensions would tend to have a logical, analytical, objective, critical and empirical decision making style.

Every leader prefers a different way to contemplate a decision. The four styles of decision making are directive, analytical, conceptual and behavioral. Each style is a different method of weighing alternatives and examining solutions.

The two spectrum work together to create the decision-making style framework. The first spectrum is structure vs. ambiguity. This spectrum measures people’s propensity to prefer either structure (i.e., defined processes and expectations) or ambiguity (i.e., open-ended and flexible). The second spectrum is task/technical vs. people/social. This spectrum measures if the motivation to make a specific choice is guided more by a desire to be right, or to get results (task/technical), or if it’s to create harmony or social impact (people/social).

Areas Of The Brain (Neuroscience) In Decision Making

Decision Making In Uncertainty

Decision making often occurs in the face of uncertainty about whether one’s choices will lead to benefit or harm. Emotion appears to aid the decision-making process heavily in the face of uncertainty. The somatic-marker hypothesis is a neuro-biological theory of how decisions are made in the face of uncertain outcome. In brief, this theory holds that such decisions are aided by emotions, in the form of bodily states, that are elicited during the deliberation of future consequences and that mark different options for behavior as being advantageous or disadvantageous. This process involves an interplay between neural systems that elicit emotional/bodily states and neural systems that map these emotional/bodily states.

Cognitive and personal biases in decision making

It is generally agreed that biases can creep into our decision making processes, calling into question the correctness of a decision. Some of the more commonly debated cognitive biases may be:

***To be continued in Chapter 02 (Various Techniques in use in individual and group Decision Making) Link to Chapter -02:

DECISION MAKING: COGNITIVE BEHAVIORS INVOLVED – (CHAPTER 02)

Content Curated By: Dr Shoury Kuttappa

THE LONG VIEW (OR) BIG PICTURE THINKING – CHAPTER 02

***Continued from Chapter 01 (Covered previously: What Is Big Picture Thinking, Importance Of Big Picture Thinking, Detail Oriented Or A Big Picture Thinker- The Difference)

Link to Chapter 01:

THE LONG VIEW (OR) BIG PICTURE THINKING – CHAPTER 01

Identifying the Different Approaches – Approach Indicators

No matter which field we belong to – an aspiring entrepreneur, someone who’s putting together a dream team, or polishing our leadership skills, big picture thinking can help open up, innovative and unexpected creative paths, ideas and solutions.

Detail-Oriented Approach Indicators

• We prefer tweaking an existing plan than creating one from scratch
• We think over issues in such great detail that we sometimes miss the bigger picture
• We end up putting down or highlighting almost all notes
• We work towards high-quality work in most areas of our life and struggle with perfectionist tendencies
• We’re organized and/or like routine

Big Picture Approach Indicators

• We can easily spot patterns in problems
• We have a low tolerance for busywork, tedious errands, and routine
• We are good at figuring out an overview of strategies to get something done
• We get bored when we have to deal with the tiny details of a project
• People view us as incredibly creative and we like to come up with original ideas
• We don’t obsess over little details and therefore, solve problems fairly quickly

The Balance: Big Picture & Detailed Orientation- Components in Business

Strategies Towards a Big Picture Focus

A) Identify habits that limit our big picture thinking ability:. . . Our natural preferences often prevent us from blue sky thinking. So, the first step: break bad habits. Here’s a 3-step framework:

B) See things from a different lens: . . . Diving into big picture questions helps us connect the dots from our actions/tasks to the big goal. In this book, The Magic of Thinking Big, David J. Schwartz calls this, “see what can be, not just what is.” A good starting point is to ask ourselves, ‘what am I trying to achieve?’ Some big picture questions may be:

C) Think big by looking up: . . . The super basic rundown is that whenever we are focusing on the big picture, look up. And look down when not seeing the big picture.

A nice example of chunking reasoning is to think of transport. We can start with a motor car. If We chunk down, We might go to wheel, then rim, then rubber, then tread and even road. If We chunk up, We might go to transport, then to travel, then to vacation, then to wellbeing, etc.”

D)  Use bulleted lists to think big: . . . This is a trick many of use on a regular basis – making a bulleted list of the big picture and then adding sub-bullets to each pillar step. We can then step back and look at what can be added or removed from the sub-bullet pointers to keep the needle moving forward.

So why did this work? Because bullet points give us the visuals on the big picture. It’s challenging to connect the dots when we can’t see them. It’s also tough to translate the big picture if we don’t have it in front of us. What’s more, bullet points are easy to access and revise anytime. This, in turn, provides clarity.

E) Start journaling / mind mapping: . . . When we put our internal prattle on paper, we can easily spot where we are flailing or how it can be shaped to fit the bigger picture. To begin with, note down the big picture, followed by the small details pestering us. The trick is to make sure that it represents not only the big picture, but that it represents the detail, or actionable elements as well. Then record our thoughts to see if they deviate from the big picture plan. 

F) Schedule in some thinking time: . . . Often, when we rush to make a decision, we end up feeling sorry about it. When this happens, it’s usually for one of three reasons:

If we find ourselves nodding yes to any or all of these points, pencil in some uninterrupted, thinking time to our schedule. This space is crucial to making better decisions that rely on the big picture. We will also be able to rate our priorities better – what matters in the big picture, how it contributes to the big picture and so on. This will help us to stop hustling so hard, and ditch the shiny object syndrome.

Self Reflection- The Key

If we pause and contemplate how we are doing, we can make small tweaks that help us stay consistently productive. Some pointers to reflect on may be:

When we are busy executing any tasks in our lives for far too long, it’s easy to forget the details or the big picture depending on the type of thinker we are. For instance, as a big picture thinker, we may be excited by how our old and new ideas are connecting and work on outlining them, forgetting that the ideas have to be structured by many crucial details to work in the long term. The details person on the other hand might be buried in unending to-do-lists, feeling secure in the routines only to be disrupted by an enormous transition they didn’t anticipate.

Content Curated By: Dr Shoury Kuttappa

THE LONG VIEW (OR) BIG PICTURE THINKING – CHAPTER 01

Most people fall under either of the two main types of thinking paradigms- big picture or detail-oriented. The big picture thinker usually keeps coming up with ideas of what the ideal world would look like. The detail-oriented thinker on the other hand mostly thinks pragmatically and is organized.

A Story:

Around 1959 or 1960, Dashrath Manjhi, a laborer in India’s Gehlaur village lost his injured wife because the nearest hospital was about 45 minutes away. 22 years later, the same man had carved a 10-meter long path through the rocky ridge – all with a hammer and chisel – that chopped the travel time to 15 minutes.

Manjhi is an extreme example of seeing the big picture — instead of getting overwhelmed by the details of how he was going to get it done, he focused on the broader issue at hand: he didn’t want anyone else to suffer his wife’s fate. So, he worked tirelessly for years to prevent that from happening again.

What Is Big Picture Thinking?

Big picture thinking is the ability to grasp abstract concepts, ideas and possibilities. Big picture thinkers emphasize the system in which they are operating. This includes looking into various stakeholders such as customers, employees and investors but also competitors, social trends and future technological disruptions.

A big picture thinker is someone who mostly thinks of issues from a broader, overview-type perspective. When dealing with any project, they focus on the overall importance of the project and the major steps required to execute it. When big picture thinkers focus on details, they get tired easily. It’s the big picture that energizes and keeps them going. These types of people are often called visionaries or dreamers. They’re usually full of ideas, great at outlining how things could change, and what needs to be done to make the world a better place. Most inventors are big picture thinkers.

Imagine driving on the Howrah bridge at Calcutta (or any bridge). Do we look at the left and the right only? Hopefully not. We would have trained ourselves to cover both our left and right sides, as well as look far ahead in front of us. (If we only focused on a tiny word on the bumper sticker of the vehicle directly in front of us, we risk getting into an accident.) That’s essentially what big picture thinking is — looking at the entirety of a plan or situation.

Seeing the big picture means seeing the whole. The ability to comprehend the context of the matter and the system that is at work. We get to grips with the scope and focus on it, strategizing what will work and what will not. Put another way, big picture thinking is the ability to envision something.

In contrast, a detailed oriented person delves into the specifics of a project or process. In doing so, they may lose sight of the plan or the big picture. But, this does not mean that one thinking modality is right and another wrong. Instead, they are both necessary to function effectively.

The Importance Of Big Picture Thinking

“Take a step back”, “Look at the big picture”, “Think about it in the grand scheme of things”. These snippets of advice tend to go in one ear and out the other if we are naturally a detail-oriented person. Often, they can feel like a waste of time – why invest in all that fluffy thinking when there’s just so much to actually get done?

But scientific research has revealed that big picture thinking is linked to venture success for entrepreneurs. These entrepreneurs are 30-48% more likely to think in broad terms than the rest of us. It is not easy to encourage big picture thinking. It takes a ton of work and mental reminders such as, “how will this matter to me in 3 days, 3 years, 3 decades…” 

We might be wondering, ‘what is the benefit of having a solid idea of the big picture?’ While both big picture vs detail-oriented thinking are crucial, they also complement each other. Zooming in on the details only can be a bit messy to deal with. By thinking big, we are less likely to fret over the details that won’t matter in the long run. Not to mention, a big picture person is likely to see how an obstacle impacts the big picture and how that can turn into an opportunity – a real plus if we are leading a team.

Both big picture thinking and detail thinking are important. Anyone who is prone to be in one or other mode by default will limit their ability to contribute to the whole picture.

Detail Oriented Or A Big Picture Thinker- The Difference

We can get a better understanding of big picture vs detail-oriented when we look at them as “universal versus specific thinking.” Some common words and phrases are:

One way to find out whether we are a big picture thinker or a specifics’ person is seeing what we tend to focus on naturally. Do we look at the detailed ins and outs of a project? 

Perhaps we give so many details in our reports that our manager finds it annoying?

Or, do we tend to keep a bird’s eye view on things, and feel frustrated when working on projects where we can’t see how it connects to a broader plan? When we look closely, we see that both types of thinking are needed in a workplace.

***To be continued in Chapter 02 (Identifying the Different Approaches, The Balance: Big Picture & Detailed Orientation- Components in Business, Strategies Towards a Big Picture Focus, Self Reflection- The Key) Link to Chapter -02:

THE LONG VIEW (OR) BIG PICTURE THINKING – CHAPTER 02

Content Curated By: Dr Shoury Kuttappa

NEUROSCIENCES BASED BRAIN/ MIND REGULATION: BEHAVIORS ASSOCIATED

We are hard-wired to fight or flee under threat, so it is normal to want to act out in defence when we experience or observe the injustices in today’s world. But when we respond with our primitive, survive mind, it raises the stakes for impulsive and unreasonable reactions and in some cases violence, even death. Our survive brain can colonize our hearts and dwarf our humanity if we continue to allow it—as evidenced by large-scale injustices such as racially motivated murders, hate crimes, violent protests, police brutality, deadly reactions to the COVID-19 lock-down and global terrorism.

Survive Mind Versus Thrive Mind

We have a choice to permit our lives to be driven by our survive mind’s violent reactions or drawn from our thrive mind’s calm, compassionate, and clear-minded actions. Our lives are shaped from the inside out. If we lose our inner connection, in small ways and big, our personal lives and the world unravel. It starts with each of us exercising our own levelheadedness, self-control, and inner calm at an individual level.

All of us have a running monologue in our heads with the intention to control ourselves whether it is to stop from blowing up at the injustice we see in news feeds, eating another slice of pizza, or blurting out at a colleague who talks over us in a virtual meeting. But how many times have we said or done something we wish we could take back? We can blame our impulsive, self-immersed, non-thinking survive brain. Once we become clearheaded and regret what we said or did, we have shifted into our reflective, self-distanced, thinking thrive brain. But what if we could act more from our thrive brain (and react less from your survive brain) in the first place?

Self-Talk: Thrive talk instead of survive talk creates greater resilience.

Self-talk and how we consciously use it is a relatively effortless form of self-control in many different areas of our lives: diet, athletic performance, scholastic achievement, emotion regulation and impulsive behaviors. The way we talk to ourselves can help us survive or thrive.There was a time when people who talked to themselves were considered “crazy.” Now, experts consider self-talk to be one of the most effective therapeutic tools available. The science of self-talk has shown time and again that how we use self-talk makes a big difference.

We have an inner voice that provides a running monologue on our lives throughout the day and into the night. This inner voice, combining conscious thoughts with unconscious beliefs and biases, is an effective way for the brain to interpret and process daily experiences.

According to research, we have greater self-control when we use self-distanced self-talk from our thrive brain that entails using our name and non-first-person pronouns (instead of self-immersed first-person pronouns of “I” from our survive brain). Self-distancing gives us psychological distance from the survive brain’s egocentric bias which in turn enhances self-control, lowers anxiety, bolsters confidence, reduces impulsivity, improves emotion regulation, and cultivates wisdom over time. The reason for this difference is that third person self-talk leads us to think about ourselves similar to how we think about others and gives us agency to regulate our frustration, anger, or fear simply by the way we use internal dialogue.

Our “inner voice” can give us the self-control to stop us from making impulsive decisions. Research has confirmed that we act more impulsively when we cannot use our inner voice or talk to ourselves as we are performing tasks. Self-talk incorporating non-first-person pronouns (like the collective “we”) can enhance athletic performance and the ability to regulate thoughts, feelings and behaviours and help us to avoid rumination and improve performance with greater perspective, calm and confidence.

Self-Distancing

As human beings, our sense of self, or ‘ego’ governs a large part of our behavior, like our interactions with other people, our sense of self-worth and the image we have of ourselves in our minds. And often this image is very fragile, susceptible to all kinds of doubt and insecurity. Recent studies show that creating an alter ego or thinking of one’s self in the third person can go a long way in boosting morale and instilling confidence.

Research shows silently referring to ourselves by name instead as “I,” gives us psychological distance from the primitive parts of our brain. It allows us to talk to ourselves the way we might speak to someone else. The survive mind’s story is not the only story. And the thrive mind has a chance to shed a different light on the scenario. The language of separation allows us to process an internal event as if it happened to someone else. First-name self-talk or referring to ourselves as “you,” shifts focus away from our primitive brain’s inherent egocentricism. Studies show this practice lowers anxiety, gives us self-control, cultivates wisdom over time and puts the brakes on the negative voices that restrict possibilities.

First-name self-talk is more likely to empower us and increase the likelihood that, compared to someone using first-person pronoun self-talk, we see a challenge (thrive mind) instead of a threat (survive mind).

The Language of Separation

The language of separation allows us to process an internal event as if it happened to someone else. Thus, our survive mind’s story is not the only story and the thrive mind has a chance to shed a different light on the scenario. Experts have found that the best approach to deal with the survive mind is to respond as if it is another person. We must remember that the voice is not us. Some Examples of the language of separation and practicing self-distancing are:

Broaden-and-Build: The Big Picture

It sometimes helps to think of ourselves as the narrator, instead of the actor, of our thoughts and feelings when we are in a disturbing scene. Scientists report that narrative expressive writing creates a self-distanced versus self-immersed perspective and helps us overcome egocentric impulses, reduce stressful cardiovascular effects, and apply wise reasoning. With this form of self-distancing, we can process and make meaning from a bird’s-eye view instead of a personal perspective, fostering forward movement as opposed to rumination and re-experiencing the same negative emotions over and over again.

Like the zoom lens of a camera, Mother Nature has hardwired our survival brain for tunnel vision to target a threat. Our heart races, eyes dilate, and breathing escalates to enable us to fight or flee. As our brain zeroes in, our self-talk makes life-or-death judgments that constrict our ability to see possibilities. Our focus is narrow like the zoom lens of a camera, clouding out the big picture. And over time we build blind spots of negativity without realizing it. Self-talk through our wide-angle lens allows us to step back from a challenge, look at the big picture, and brainstorm on a wider range of possibilities, solutions, opportunities and choices.

Self-Affirmations

In 2014, Clayton Critcher and David Dunning at the University of California at Berkeley, conducted a series of studies showing that positive affirmations function as “cognitive expanders,” bringing a wider perspective to diffuse the brain’s tunnel vision of self-threats. Affirmations help us transcend the zoom-lens mode by engaging the wide-angle lens of the mind. Self-affirmations help cultivate a long-distance relationship with their judgment voice and see ourselves more fully in a broader self-view, bolstering our self-worth.

Relationships with Our ‘Parts’

When we notice that we are in an unpleasant emotional state—such as worry, anger, or frustration—holding these parts of us at arm’s length and observing them impartially as a separate aspect of us, activates our thrive talk (clarity, compassion, calm). Thinking of them much as we might observe a blemish on our hand allows us to be curious about where they came from. Instead of pushing away, ignoring, or steamrolling over the unpleasant parts, the key is to acknowledge them with something like, “Hello frustration, I see you are active today.”

This simple acknowledgment relaxes the parts so we can face the real hardship—whatever triggered them in the first place. This psychological distance flips the switches in our survive brain and thrive brain at which point we are calm, clear-minded, compassionate, perform competently, and have more confidence and courage.

Self-Compassion

There is a direct link between self-compassion and happiness, well-being, and success. The more self-compassion we have, the greater our emotional arsenal. Studies show that meditation cultivates compassion and kindness, affecting brain regions that make us more empathetic to other people. Using functional magnetic resonance imaging (fMRI), the researchers discovered that positive emotions such as loving-kindness and compassion can be developed in the same way as playing a musical instrument or being proficient in a sport.

The expression of empathy has far-reaching effects in our personal and professional lives. Employers who express empathy are more likely to retain employees, amp up productivity, reduce turnover, and create a sense of belonging in the company. If we cultivate the habit of speaking with loving-kindness, we change the way our brain fires in the moment.

Research shows that when abrasive, survive self-talk attacks us, it reduces our chances of rebounding and ultimately success. Instead of coming down hard on ourselves, loving-kindness helps us bounce back quicker. Forgiving ourselves for previous slip-ups such as procrastination, for example, offsets further procrastination. When we talk ourselves off the ledge using self-distancing, compassion, and positive self-talk, we perform better at tasks and recover more quickly from defeat or setbacks—regardless of how dire the circumstances.

Content Curated By: Dr Shoury Kuttappa

THE DUNNING KRUGER EFFECT: INTERPLAY OF BEHAVIORS- CHAPTER 02

***Continued from Chapter 01 (Covered previously: Meaning & Interpretation, Historical Origins, Types Of Information: The Ignorance Of Ignorance, The Dunning-Kruger Effect In The Workplace and In Our Lives)

Link to Chapter 01:

THE DUNNING KRUGER EFFECT: INTERPLAY OF BEHAVIORS- CHAPTER 01

Behaviors That Initiate The Dunning-Kruger Effect

How To Steer Away From The Dunning Kruger Effect

People can learn they are incompetent . . . by becoming competent. Thinking of meta-cognition again, we may divide it into two: General and domain specific.

If we can hone our general meta-cognition, we can ensure that we do not fall for the Dunning-Kruger effect in whatever domain. Every time we think – “I am above average, of course” – an alarm bell needs to go off in our mind. How do we know we are above average? Getting to know our peers and what they are doing can help. If we can distinguish between the competent and those who are not, maybe we do know what we are doing. If not, that should be enough of a warning to dive deeper into whatever we are learning – switching to specific meta-cognition.

Another antidote is the Stoic art of premeditatio malorum, or pre-meditation of evils. Assuming we have failed, or found out we are objectively bad at something – how do we tend to explain it? Would we call it just a bad day, or something deeper? Depending on how many times we face this failure in real life (a proxy for competence), the answer ought to transition from “just a bad day” to “I need to improve”. Here are a few other things we can do:

Countering The Dunning-Kruger Effect In The Workplace

People are social animals and do not like to be exposed as simply wrong, so the best way to handle people is to help them to understand that things are more complicated than they thought through their own reasoning. That is, they must realize for themselves that maybe there is more to the situation or problem than they initially thought. Some ways we can do this are:

A) With our  Subordinates- Appropriate Coaching Style:

We can adopt a coaching style to give them feedback on their ideas and work progress. This style should not be critical but should help them to explore potential issues with their ideas. Over time, team members will develop a deeper understanding of typical issues that might arise, and a set of tools and strategies for analyzing situations for potential problems that might occur on their own.

B) With our Superiors- Managing Up: We want our superiors to realize for themselves that their initial ideas may be more complex and fraught with difficulties than they originally imagined. This will involve:

Domain Dependence Of The Dunning Kruger Effect

The effect does not show up everywhere. One big caveat is the domain under consideration. In some domains, knowledge does imply competence. For example, someone who understands inferential logic will be a competent logician. In other domains, competence depends on other factors too, like physical skill. For example, soccer coaches probably know what they are doing, but can we imagine Sir Alex Ferguson playing a 90 minute game now? He is not competent at playing soccer. Despite this, he has the knowledge to realize when one of his players is making a mistake in the game.

In domains where knowledge implies competence, lack of skill implies both the inability to perform competently as well as the inability to recognize competence, and thus are also the domains in which the incompetent are likely to be unaware of their lack of skill. Or, the domains in which the Dunning Kruger effect runs rabid. If we cannot serve in tennis, we probably don’t think we are Wimbledon material. But again, that does not stop some people from thinking they can win a point off Serena Williams.

Finally, in order for the incompetent to overestimate themselves, they must satisfy a minimal threshold of knowledge, theory, or experience that suggests to themselves that they can generate correct answers.

The Paradox Of Overcoming Ignorance

How do we get someone—or ourselves—to look for something we cannot even see?  This is the paradox of trying to overcome our own ignorance: The very thing that would help us see our mistakes is the same thing that would keep us from making them in the first place. We cannot reason with a conspiracy theorist precisely because they did not form their beliefs with reason.

Part of the problem is that there is comfort in the feeling of knowing. People do not like uncertainty. And so settling on a belief helps us feel like we have made more sense of the world. When we can make sense of the world, we feel safe. Whether that belief is true or not does not matter—it just has to give us some relief from the anxiety of not knowing.

Also, it turns out it is not helpful to be direct with them for how stupid they are. Being too open to people simply causes them to become more defensive and double-down on their challenged beliefs, not relinquish them.

Conclusion

Humility is an important value. In fact, the Dunning-Kruger Effect suggests that humility can be highly practical. By intentionally underestimating our understanding of things, not only do we open up more opportunities to learn and grow, but we also foster a more realistic view of ourselves, and prevent ourselves from looking like a narcissist around others. Now, when we talk about the Dunning-Kruger effect we seem to (ironically enough) believe that it doesn’t apply to us. But the truth is, every single one of us has been a victim of it, at one point or the other, and our denial is the very proof it. We can find many examples of the Dunning-Kruger effect just by imploring ourselves, for example our shortcoming when it comes to accepting differing opinions or facts that directly contradict our views stems from our belief that we already know the “correct” opinion on a particular matter.

Content Curated By: Dr Shoury Kuttappa

THE DUNNING KRUGER EFFECT: INTERPLAY OF BEHAVIORS- CHAPTER 01

If we were asked to rate our driving ability on a scale of 1 to 10, how would we score ourselves? Maybe we are not amongst the best drivers in the world, but we probably do not believe we are the worst. In fact, we probably rate ourselves as being a little better than the average driver. The problem with this is that most people rate themselves as being a better driver than the average person. This is the Dunning-Kruger Effect, where most people overrate their abilities, with the greatest overestimation coming from those with the lowest skills.

Perhaps what’s even more amazing is that the English philosopher Bertrand Russell said this long before the advent of the internet. Today, due to the joys of social media, we are regularly exposed to legions of people who believe they know what they are talking about when they do not. And, indeed, as Russell pointed out, the more clueless these people are, the more confident in their pronouncements they seem to be. People who are bad at something do believe they are good at it, and people who are good at it do believe they are bad at it. Amateurs are overconfident and experts are under confident. Newbies believe they have got it all figured out and the weathered veterans understand that nothing is really known for sure.

What Is The Dunning-Kruger Effect?

The Dunning-Kruger Effect is a cognitive bias characterized by overconfidence in one’s ability on a particular subject. The gap between perceived ability and actual ability is typically blind to the individual concerned, but often not to others around them. The Dunning-Kruger effect was first recognized in David Dunning and Justin Kruger’s 1999 study “Unskilled and Unaware of It: How Difficulties in Recognizing One’s Own Incompetence Lead to Inflated Self-Assessments”. This gap between perceived performance and actual performance can be best shown using the Dunning-Kruger Curve.

The Curve shows that people with zero experience know they are incompetent. However, those with just a little experience vastly overestimate their competence. As people get further experience, they become more aware of the gaps in their knowledge and their confidence decreases until they reach the point of average competence. After this point, as their expertise increases, so does their confidence.

The scariest thing about this effect is that we won’t even realize we are there. An important point to realize is that the only people who tend to underestimate their abilities are those that are actually the most competent and experienced. This is often called the burden of expertise.

Similar Falacies – Historical Origins

Anna Karenina principle (Leo Tolstoy- 1877): The Anna Karenina principle states that a deficiency in any one of a number of factors dooms an endeavor to failure. Consequently, a successful endeavor (subject to this principle) is one for which every possible deficiency has been avoided.

In other words: happy families share a common set of attributes which lead to happiness, while any of a variety of attributes can cause an unhappy family.

Aristotle’s version:

Much earlier, Aristotle states the same principle in the Nicomachean Ethics (Book 2):-

The Opposite of Dunning-Kruger:

The opposite of the Dunning-Kruger Effect to some degree is Imposter Syndrome.

Here, you have high-ability but believe your actual ability is very low. In a nutshell, while your ability is high, you feel like a fraud or believe that you are faking competence in some way.

Types Of Information: The Ignorance Of Ignorance

There are four types of information:

The unknown unknowns are where the Dunning-Kruger effect comes into play in the worst way. It is our tendency to overestimate our own knowledge/skills/competence and underestimate our own ignorance. The Dunning-Kruger Effect goes beyond ignorance. It presents a meta-layer of ignorance—the ignorance of our own ignorance. And that is what Russell says is so wrong with the world: that we predictably overestimate our knowledge and abilities in a way that causes more errors and graver mistakes.

Some more instances are:

We fail to consider that we also fall victim to this blindspot. We have blind spots when it comes to our emotional awareness as well.

The Dunning-Kruger Effect In The Workplace

In many domains in life and work, success and satisfaction depend on knowledge, wisdom, or savvy in knowing which rules to follow and which strategies to pursue. People also differ widely in the knowledge and strategies they apply in these domains. When people adopt incorrect strategies, not only do they reach wrong conclusions and make unfortunate choices, but their incompetence robs them of the ability to realize it. Some situations that arise may be:-

Impact  Of Dunning-Kruger In The Workplace

Impact  Of Dunning-Kruger In Our Daily Lives

A) People think they are better than they are: They think they are better than they actually are, not that they are better than the best. In some cases it is another behavior that is in play – confidence. The perceived ability therefore is equal to how great their confidence may be. People with almost zero knowledge don’t think they “know everything.” They think they know more than they do. It’s still less than what competent people know.

B) People do not recognize competence when they see it: They do not recognize the real great people. Therefore, they cannot learn from them, cannot improve themselves, and are destined to stay as they are. Meta-cognition is this ability to think about and judge our thinking. It’s a skill separate from how well we learn (cognition).

C) People do not learn from their peers: One of the ways people gain insight into their own competence is by watching the behavior of others. Because of their difficulty recognizing competence in others, they will be unable to use information about the choices and performances of others to form more accurate impressions of their own ability.

For success to occur, many things must go right: The person must be skilled, apply effort, and perhaps be a bit lucky. For failure to occur, the lack of any one of these components is sufficient. The problem with failure is that it is difficult to figure out the root cause. Because of this, even if people receive feedback that points to a lack of skill, they may attribute it to some other factor.

***To be continued in Chapter 02 (Behaviors That Initiate The Dunning-Kruger Effect, How To Steer Away From It, Countering The Dunning-Kruger Effect, Domain Dependence, Paradox Of Overcoming Ignorance) Link to Chapter -02:

THE DUNNING KRUGER EFFECT: INTERPLAY OF BEHAVIORS- CHAPTER 02

Content Curated By: Dr Shoury Kuttappa