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COGNITIVE FLEXIBILITY: ADAPTING TO CHANGE AS LEADERS

Now more than ever before, leaders all over the world are facing change and complexity — the coronavirus pandemic has presented us all with new challenges, new circumstances, and new uncertainties. Adaptability is a requirement. Because change is constant and inevitable, leaders must be flexible to succeed. Adaptability is about having ready access to a range of behaviours that enable leaders to shift and experiment as things change.

Conversely, it may also be argued that inflexible leaders limit the adaptability of others. New initiatives may be halted or stifled. Resistance to change may undermine critical projects or system-wide implementation. Employee enthusiasm, cooperation, morale, and creativity are jeopardized, making it all the more difficult to run the business or organization.

Am I a Flexible Leader?

Consider our personal approach to change. How do we respond when facing change??->

If few or none of these responses describes us, we are not alone. Many of us get stuck, have a hard time letting go, or simply don’t know how to proceed in unknown territory.

The 3 Types of Flexibility That Help You Adapt to Change

We need to practice the 3 components of adaptability: cognitive flexibility, emotional flexibility and dispositional flexibility.

A) Cognitive flexibility — the ability to use different thinking strategies and mental frameworks:. . . . Leaders who have cognitive flexibility are able to incorporate different thinking strategies and mental frameworks into their planning, decision-making, and management of day-to-day work. They can simultaneously hold multiple scenarios in mind and can see when to shift and inject a change. Cognitive flexibility indicates nimble, divergent thinking, an interest in developing new approaches, the ability to see and leverage new connections, and the propensity to work well across the organization. These leaders readily learn from experience and recognize when old approaches don’t work.

B) Emotional flexibility — the ability to vary one’s approach to dealing with emotions and those of others:  . . . . . Leaders with emotional flexibility vary their approach to dealing with their own and others’ emotions — an area that many leaders often fail to consider. An emotionally flexible leader is comfortable with the process of transition, including grieving, complaining, and resistance. Adapting to change requires give and take between the leader and those experiencing the change. A leader without emotional flexibility is dismissive of others’ concerns and emotions and shuts down discussion. At the same time, an emotionally adaptive leader moves the change or agenda forward.

C) Dispositional flexibility — the ability to remain optimistic and, at the same time, realistic:  . . . . . Leaders who display dispositional flexibility (or personality-related flexibility) operate from a place of optimism grounded in realism and openness. They will acknowledge a bad situation but simultaneously visualize a better future. They are neither blindly positive nor pessimistic and defeatist. Ambiguity is well-tolerated. Dispositionally flexible leaders see change as an opportunity rather than as a threat or danger. By learning and practicing behaviors that boost your cognitive, emotional, and dispositional flexibility, you can become more adaptable and, in turn, help others to adapt.

Cognitive Flexibility: Meaning & Ways to develop

Cognitive flexibility refers to our ability to disengage from one task and respond to another or think about multiple concepts at the same time. Someone who is cognitively flexible will be able to learn more quickly, solve problems more creatively, and adapt and respond to new situations more effectively, which is why it’s so important in both educational settings and the workplace. Building your cognitive flexibility is a great way to develop professionally and keep up with the ever-changing work environment of the future. Some ways in which this can be done are:

A) Alter our everyday routine: . . . . . For instance, if we are accustomed to taking the same route to work each day, look for a different route or consider taking the bus instead of driving ourselves. If you usually get your exercise at the gym, change things up by running in the park or going for a bike ride. Even making the smallest of changes like sitting at a new spot at the dinner table or using our left hand to brush our teeth instead of our right can help us build and strengthen new neural pathways.

B) Seek out new experiences: . . . . . Each time we experience something out of the ordinary or learn something new, the brain creates new synaptic connections. New and interesting experiences have also been shown to trigger the release of dopamine, which not only increases motivation but also enhances memory and learning. So going out of our way to experience new things or engage in novel activities can go a long way towards helping us develop cognitive flexibility. This might mean travelling to another country or volunteering in a new industry, but it could also take the form of activities like learning a new language or musical instrument, taking a dance class, or even exploring a part of town we are not familiar with.

C) Practice thinking creatively: . . . . . . Another way to build cognitive flexibility is to make an effort to think in unconventional and creative ways or practice divergent thinking. Divergent thinking usually occurs in a spontaneous and free-flowing manner and involves thinking in terms of unlimited possibilities rather than a limited set of choices.

D) Don’t always take the easy way: . . . . . . . These days we have technology and apps that make our lives easier in countless ways, from spell check and autocorrect to GPS. But the truth is that making things easier for ourselves isn’t always the best thing for our cognitive flexibility. Research shows that introducing so-called “desirable difficulties” can lead to deeper learning, so by making a point of not always choosing the easiest way of doing things, we can keep our mind sharp and even learn through our everyday experiences. For instance, if you’re driving to an area you’re not familiar with, try to navigate your way using a map and asking for directions rather than using your GPS, or instead of reaching for your phone the minute you need to make a calculation, grab a pen and paper, and do it the old-fashioned way.

E) Go out of our way to meet new people: . . . . . Meeting people from different cultures and walks of life whose perspectives and viewpoints are likely to differ from our own can help us to be less rigid in our way of thinking and accept that there may be more than one “right” way of looking at things. Research shows that people who are exposed to situations that challenge their ideas about what’s right and wrong tend to have greater cognitive flexibility. So make an effort to meet people outside of our normal social circles, whether that means travelling abroad, volunteering, teaching, or connecting with people through social media.

F) Transfer our learning: . . . . . Learning to transfer what we have learned in one context into a new context can be a great exercise in cognitive flexibility, because it forces us to form new connections between previously unconnected networks of knowledge and think more creatively. Without the ability to transfer skills and knowledge to new contexts, our learning won’t have as great an impact. If we want to develop our ability to transfer knowledge, research shows that explaining a new concept in our own words not only helps us identify any incorrect assumptions, but also helps us to generalise a concept for future application. Once we are sure we understand the concept, we can look for ways to apply it in real-world situations.

G) Challenge our morals: . . . . . . Seeking out experiences that test our morals and expose us to a variety of beliefs, values, and expectations can give us a better understanding of culturally different perspectives and help us become more flexible in our thinking. Even if we don’t necessarily agree with someone’s point of view or belief system, being cognitively flexible means we will be able to think about why they might see things that way and understand their point of view. This ability will make it easier for us to communicate with people, resolve conflicts, and adapt your thinking to various situations. Of course, travel is one way to challenge our way of thinking, but even just reading about moral dilemmas and thinking about them critically can help us develop in this area.

Tips for Flexible Leaders

Content Curated By: Dr Shoury Kuttappa

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VUCA AND ITS RELEVANCE

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What is VUCA

VUCA is an acronym that stands for volatility, uncertainty, complexity and ambiguity, a combination of qualities that, taken together, characterize the nature of some difficult conditions and situations. The term is also sometimes said to stand for the adjectives: volatile, uncertain, complex and ambiguous.

The term VUCA originated with the United States Army War College to describe conditions resulting from the Cold War. The VUCA concept has since been adopted throughout businesses and organizations in many industries and sectors to guide leadership and strategy planning. An awareness of the forces represented in the VUCA model and strategies to mitigate the harm they might cause are integral to crisis management and disaster recovery planning.

Volatility

Volatility refers to the propensity for changing from one state to another. Under certain conditions, volatile materials can dangerously explode, changing rapidly from stable to disordered. This provides another implication that volatile conditions are dangerous conditions.

The interesting thing about volatility is that even though it might represent danger, it can also represent opportunity. The point is this: volatility is a good if you are seeking opportunities and bad if you like predictability.

Uncertainty

Uncertainty refers to the lack of specific information, which can be found by answering specific questions. Asking “What is the probability that it will rain today?” is a question that is an attempt to characterize uncertainty.

Complexity

Complexity refers to the number of components, the relationships between the components. The normal layperson’s usage of the complexity tends to oversimplify the scope of practical problems facing leaders in organizations. Complexity differs from “complicated.” A complicated issue can be understood by analysis and investigation beforehand.

Ambiguity

The Latin prefix “ambi-“refers to multiple or non-fixed, such as its use in the words ambiance and ambidextrous. Ambiguous language is language that can be interpreted differently. Ambiguity is a cause of stress for many people (especially those who work in well-structured organizations) as the disorder implied by ambiguity is not comfortable. People tend to avoid, ignore, or minimize ambiguity.

VUCA is a condition that calls for questions — lots of them. Penetrating questions that ferret out nuance. Challenging questions that stimulate differing views and debate. Open-ended questions that fuel imagination. Analytical questions that distinguish what you think from what you know. The only thing you know with certainty about your strategy is that it’s wrong. Persistent probing will help you discern if it’s off by 5 percent or 95 percent before events swiftly reveal the answer to you. Agility is critical because strategic adjustments must be made continually.

VUCA Examples

Of course, each of the four characteristics of VUCA rarely happens in isolation. For example, you might be experiencing volatility and complexity at the same time (A sudden change in leadership at the same time as your competitor launches a new product). We need to think about which of these examples and characteristics, or VUCA combinations, best describes the eco-system in which we currently do business.

Which Aspect of VUCA Do You Prioritize?

Making the ‘Shift’ Happen

Now that you have identified the characteristics of VUCA that are most relevant to your current situation and before you start thinking about specific strategies and tactics to be effective, it is time to make the mindset shift to ensure you are setting yourself up for success.

Mindset Shift: From Planning to Preparing

In stable contexts, we can rely on the tried and true practices of planning and analysis. When the future, not to mention the present, is uncertain and unpredictable, we must make a mindset shift toward preparing and enter a state of readiness.

The best practices below fall into two key and interdependent categories:

1) People and talent development strategies., and

2) Systems and processes.

They are interdependent because you can have the best systems and processes in the world and if you have not developed your people to make the necessary mindset and skill set shift, you will be disappointed in their performance when it counts most.

Which VUCA characteristics are most relevant to the challenges and opportunities you are confronting in:

  1. your organization?
  2. Department?
  3. Your role as a leader?

As you read the following best practices for leading through VUCA, pay particular attention to those that are within your span of control or influence.

Volatility

Characterized by an unpredictable, unstable situation, though not necessarily complicated. Information is available as events unfold.

  • Train for role elasticity and develop “generalizing specialists.”
  • Improve decision-speed
  • Build redundancy into your system and build slack into the supply chain
  • Leverage technology and alternative strategies to ensure continuous communication
  • Regularly train for various disruptions, and ID needed skills, knowledge, and talent
  • Tap your hi-potentials for temporary assignments

Uncertainty

Characterized by a lack of key actionable information, such as timing, duration, cause and effect.

  • Tap your Relational Web to:
    • Reduce uncertainty
    • Gather additional information and insight, including customer data, market analytics
    • Improve access to market insights via resources like slack and yammer
    • Reflect on and share experiences of successfully working through uncertainty
  • Identify the givens of the current situation and focus on what is within your span of control
  • Provide or seek career-pathing and “stay interviews” so you can identify people’s interests and strengths to keep them engaged
  • Implement agile performance appraisals and regularly provide feedback and acknowledge agile success

Complexity

Characterized by an overwhelming amount of information, interconnected or moving parts and relationships.

  • Improve communication, collaboration and coordination
  • Clarify decision-rights
  • Adapt organizational structure and expertise to match the complexity of the context
  • Identify people who have strengths and experience in dealing with complexity
  • Recruit and develop people who can thrive in complexity.

Ambiguity

Characterized by a lack of information and precedent, making the ability to predict the impact of actions a challenge.

  • Create (some) clarity. Make space for interactions
  • Re-engage and recommit to your purpose
  • Understand and prioritize user needs
  • Focus on your MVP (Minimal Viable Product)
  • Practice rapid prototyping to fail faster and learn quicker
  • Experiment and pilot to discover what you don’t know
  • Make time to learn the lessons from experience and carry them forward

Limitations: These ideas are not intended as a prescription for the issues and opportunities that are most pressing for you and your fellow agile leaders. They will help get the conversation started and lead to thoughtful strategic and tactical approaches that build your competence, capacity, and confidence to effectively lead through VUCA.

Content Curated By: Dr Shoury Kuttappa