CHOICE ARCHITECTURE: ENHANCEMENT OF HUMAN DECISIONS

We may assume that humans buy products because of what they are, but the truth is that we often buy things because of where they are. For example, items on store shelves that are at eye level tend to be purchased more than items on less visible shelves.

Here’s why this is important – Something has to go on the shelf at eye level. Something must be the default choice. Something must be the option with the most visibility and prominence. This is true not just in stores, but in nearly every area of our lives. There are default choices in our office, car, kitchen and in our living room. If we design for default in our life, rather than accepting whatever is handed to us, then it will be easier to live a better life. In the book Nudge, authors Richard Thaler and Cass Sunstein explain a variety of ways that our everyday decisions are shaped by the world around us.

Designing for Default:- . . . Although most of us have the freedom to make a wide range of choices at any given moment, we often make decisions based on the environment we find ourselves in. Consider how our default decisions are designed throughout our personal and professional life. Some examples may be:

Choice Architecture

Researchers have referred to the impact that environmental defaults can have on our decision making as choice architecture. Choice architecture is the design of the different ways to present choice options to a chooser. This presentation will influence the final choice made. Lets look at this with a simple dinner party example. Suppose we are invited to a friend’s house for the evening with dinner. As the evening begins, we notice that there is a large bowl of French fries put out before us. We have three choices:

For someone with limited self-control when it comes to food, choice number C is doubtful. Choice number A and B are both plausible as well. As it becomes obvious that the French fries are being consumed in its entirety, the host removes the bowl. With the bowl gone, the guests will maintain a sufficient appetite to enjoy all of the food that will follow. The question is, how could we all possibly be relieved when our choice to eat the fries had been taken away? In the land of economics, it is against the law for us to be happy about this.

If the bowl of fries was left, all of it would have been consumed. When the bowl was taken away, we all sighed in relief over the fact we had no fries to eat. How could we change our mind in the space of say fifteen minutes or so in regards to what we wanted? Our decision was being made in an environment where there are many features – both noticed and unnoticed – influencing our final choice. In this scenario, the host architected the environment, to create new surroundings. With no fries bowl, all decide by default that choice C was the better (and healthier) option.

Choice architecture as a concept was born from the discipline of behavioral economics. This discipline shows that individuals tend to be subject to predictable biases. These common and predictable biases are termed as elements. The six choice architecture elements are:

Approaches to Enhance Our Default Decisions

Simplicity. It is hard to focus on the signal when we are constantly surrounded by noise. It is more difficult to focus on reading a blog post when you have 10 tabs open in your browser. It is more difficult to accomplish your most important task when you fall into the myth of multitasking. When in doubt, eliminate options.

Visual Cues. In the supermarket, placing items on shelves at eye level makes them more visual and more likely to be purchased. Outside of the supermarket, we can use visual cues like the Paper Clip Method or the Seinfeld Strategy to create an environment that visually tracks our actions in the right direction.

Opt-Out vs Opt-In. There is a famous organ donation study that revealed how multiple European countries skyrocketed their organ donation rates: they required citizens to opt-out of donating rather than opt-in to donating. We can do something similar by opting our future self into better habits ahead of time. For example, we could schedule a yoga session for next week while we are feeling motivated today. When the workout rolls around, we have to then justify opting-out rather than motivating ourselves to opt-in.

Designing for default comes down to a very simple premise: shift the environment so that the good behaviors are easier and the bad behaviors are harder.

Fear-Based Decision Making
Fear-based decision making is when we let our fears or worries dictate our actions (or our lack of action). Some examples may be:-

Considerations on Overcoming Fear-Based Decisions

Stepping out of the Comfort Zone is important. If we fail inside our comfort zone, it’s not really failure, it’s just maintaining the status quo. If we never feel uncomfortable, then we are never trying anything new.

Also, Just because we don’t like where we have to start from doesn’t mean we should not get started. Feelings of fear and uncertainty have a way of making us feel unprepared. Some instances are:-

Here’s a tough question that forces us to consider the opposite side: How long will we put off what we are capable of doing just to maintain what we are currently doing?

We may need to stop making uncertain things, certain. Just because someone else got rejected from that job doesn’t mean we will too. Maybe we tried to lose weight before, but that doesn’t mean we cannot lose it now.

The More We Limit Ourselves, the More Resourceful We Become

We have a tendency to see boredom as a negative influence and we often use boredom as justification to jump continually from thing to thing. One is weary of living in the country and moves to the city; one is weary of one’s native land and goes abroad; one is weary of Europe and goes to America, etc.

The assumption that often drives these behaviours is that if we want to find happiness and meaning in our lives, then we need more: more opportunity, more wealth, and more things. We start to believe that moving somewhere new will remove the messiness of life. Or, that if we just lived in a new location or had a new job, then we would finally be granted the permission and ability to do the things we always wanted to do. Sometimes the life we are looking for can be found embracing less, not more.

A solitary prisoner for life is extremely resourceful; to him a spider can be a source of great amusement. History is filled with examples of people who embraced their limitations rather than fought them. Ingvar Kamprad only had enough money to start a business selling match sticks. He turned it into IKEA. Richard Branson has built 400 businesses despite having dyslexia. Dhirubhai Ambani began as an errand boy at a petrol bunk. Our limitations can provide us with the greatest opportunity for creativity and inventiveness.

It can be easy to spend our life complaining about the opportunities that are withheld from us and the resources that we need to make our goals a reality. But there is an alternative. We can use these constraints to drive creativity. We can embrace the limitations to foster skill development. The problem is rarely the opportunities we have, but how we use them.

The only thing needed to begin a new life is a new perspective. The more we limit ourselves, the more resourceful we become.

Content Curated By: Dr Shoury Kuttappa

DECISION MAKING: COGNITIVE BEHAVIOURS INVOLVED – (CHAPTER 01)

Decision making is a cognitive process leading to the selection of a course of action among alternatives. It is a method of reasoning which can be rational or irrational, and can be based on explicit assumptions or tacit assumptions. Common examples include shopping, deciding what to eat, when to sleep, and deciding whom or what to vote for in an election.

Decision making is said to be a psychological construct. This means that although we can never “see” a decision, we can infer from observable behaviour that a decision has been made. It is a construction that imputes commitment to action.

Structured rational decision making is an important part of all science-based professions. For example, medical decision making often involves making a diagnosis and selecting an appropriate treatment. Some research using naturalistic methods shows, however, that in situations with higher time pressure, higher stakes, or increased ambiguities, experts use intuitive decision making rather than structured approaches, following a recognition primed decision approach to fit a set of indicators into the expert’s experience and immediately arrive at a satisfactory course of action without weighing alternatives.

Head, Heart and Gut – Powerful Decision Makers

We are living in unprecedented times of stress, confusion, and overwhelm. We all need resources to help navigate these challenging times and make the right decisions for the highest and best long-term good for ourselves, our families and our businesses. Those resources can be found within each of us if we pause to consider three reliable indicators: the head (intellect), the heart (feelings), and the gut (intuition).

Head:  Makes use of intellect and past knowledge. This involves using the conscious mind to discern questions that need to be answered. For example, is this person telling the truth? What has worked in the past? Have we done our due diligence and homework before making a decision?

Heart: The internal part of us, the voice inside, tells us when things feel right or wrong. For example, are we relaxed around the person we are asking the question about, or do we feel upright and uncomfortable? Keep in mind that our bodies do talk to us.

Gut:  We need to trust our intuition. If it doesn’t feel right, chances are it’s not right for us. What may be right for one person can be wrong for another. Our gut instinct, our inner voice, is always there for us when we take the time to pay attention and listen.

Decision making styles

A person’s decision making process depends to a significant degree on their cognitive style. There are more than a few models to explain these styles.  For example, the common personality test Myers-Briggs Type Indicator (MBTI) examines a set of four bi-polar dimensions, which are:

She claimed that a person’s decision making style is based largely on how they score on these four dimensions. For example, someone that scored near the thinking, extroversion, sensing, and judgement ends of the dimensions would tend to have a logical, analytical, objective, critical and empirical decision making style.

Every leader prefers a different way to contemplate a decision. The four styles of decision making are directive, analytical, conceptual and behavioral. Each style is a different method of weighing alternatives and examining solutions.

The two spectrum work together to create the decision-making style framework. The first spectrum is structure vs. ambiguity. This spectrum measures people’s propensity to prefer either structure (i.e., defined processes and expectations) or ambiguity (i.e., open-ended and flexible). The second spectrum is task/technical vs. people/social. This spectrum measures if the motivation to make a specific choice is guided more by a desire to be right, or to get results (task/technical), or if it’s to create harmony or social impact (people/social).

Areas Of The Brain (Neuroscience) In Decision Making

Decision Making In Uncertainty

Decision making often occurs in the face of uncertainty about whether one’s choices will lead to benefit or harm. Emotion appears to aid the decision-making process heavily in the face of uncertainty. The somatic-marker hypothesis is a neuro-biological theory of how decisions are made in the face of uncertain outcome. In brief, this theory holds that such decisions are aided by emotions, in the form of bodily states, that are elicited during the deliberation of future consequences and that mark different options for behavior as being advantageous or disadvantageous. This process involves an interplay between neural systems that elicit emotional/bodily states and neural systems that map these emotional/bodily states.

Cognitive and personal biases in decision making

It is generally agreed that biases can creep into our decision making processes, calling into question the correctness of a decision. Some of the more commonly debated cognitive biases may be:

***To be continued in Chapter 02 (Various Techniques in use in individual and group Decision Making) Link to Chapter -02:

DECISION MAKING: COGNITIVE BEHAVIORS INVOLVED – (CHAPTER 02)

Content Curated By: Dr Shoury Kuttappa

THE ORIGIN OF ANXIETY: BEHAVIORS ASSOCIATED

A deer may be startled by a loud noise and take off through the forest, but as soon as the threat is gone, the deer immediately calms down and starts grazing. And it does not appear to be in anxiety about it later. Let us play act for a moment that we are that deer, living in the grasslands of India. We have slim long feet that help us get into a sprint quickly and pruned senses that pick up signs of danger, a majestic antelope that grabs attention from the group of humans that, every now and then, come driving around on a jungle expedition taking pictures of us.

Perhaps the biggest difference between us and our other deer friends, and the humans taking our photograph is that nearly every decision we make (as a deer) provides an immediate benefit to our life. When we are hungry, we walk over and chomp on a bush. When it rains, we shelter under a tree. When we spot a tiger, we run away. Most of our choices as a deer—like what to eat or where to sleep or when to avoid a predator—make an immediate impact on our life. We live in what scientists call an immediate-return environment because our actions instantly deliver clear and immediate outcomes.

Now, let’s flip the script and pretend we are one of the humans on the jungle expedition. While taking photographs from the Jeep, we might think, “This safari has been a lot of fun. It would be cool to work as a park ranger and see deer every day. Speaking of work, is it time for a career change? Am I really doing the work I was meant to do? Should I change jobs?”

Most of the choices we make today will not benefit us immediately. If we do a good job at work today, we will get recognition at the end of the business quarter. If we save money now, we will have enough for retirement later. Many aspects of modern society are designed to delay rewards until some point in the future. This is true of our problems as well.  Such a situation is commonly referred to as delayed returns.

Researching hunting and gathering societies, anthropologist James Woodburn classified societies into two major categories: those with immediate return systems and those with delayed return systems. This entails two different environments.

The Immediate Return Environment

In an Immediate Return Environment, the actions of an individual bring about immediate benefits. Everything that prehistoric humans did was oriented at the present, as a result of following their instincts to survive: avoiding predators, finding shelter when they need it, reproducing, hunting and gathering to survive. For the sole purpose of completing these tasks, they made tools and weapons that did not require a lot of labour. The human brain evolved in this type of environment to use anxiety to protect humans from danger and starvation, compelling them to solve all the short-term problems they were faced with. The feelings of stress and anxiety were relieved as each problem was solved.

The Delayed Return Environment

The actions taken in a Delayed Return Environment are not directed at an immediate benefit, but with future reward in mind. Each day we work, we are putting in the effort to get a reward in the future: salary at the end of the month/project. We study in order to obtain a degree in years. We save money so we can invest it or enjoy spending it later. We choose healthy foods and exercise knowing that it will not make us fit immediately, but in the future and only if we maintain a regimen, and so on.

As humans evolved, they adopted more characteristics of delayed return societies, making elaborate weapons, processing, and storing food for future use, etc. But the modern environment presents a very abrupt change when you look at it from the perspective of evolution. The Delayed Return Environment tends to lead to chronic stress and anxiety for humans. Why? Because the human brain did not evolve for life in a delayed-return environment.

Evolution of the Brain

The earliest remains of modern humans, known as Homo sapiens, are approximately two hundred thousand years old. These were the first humans to have a brain relatively like ours. In particular, the neocortex—the newest part of the brain and the region responsible for higher functions like language—was roughly the same size two hundred thousand years ago as today. Compared to the age of the brain, modern society is incredibly new. It is only recently—during the last 500 years or so—that our society has shifted to a predominantly Delayed Return Environment.

The pace of change has increased exponentially compared to prehistoric times. In the last 100 years we have seen the rise of the car, the airplane, the television, the personal computer, the Internet, and MTV. Nearly everything that makes up our daily life has been created in a very small window of time. From the perspective of evolution, however, 100 years is nothing. The modern human brain spent hundreds of thousands of years evolving for one type of environment (immediate returns) and in the blink of an eye the entire environment changed (delayed returns).

The Evolution of Anxiety
The mismatch between our old brain and our new environment has a significant impact on the amount of chronic stress and anxiety we experience today. Thousands of years ago, when humans lived in an Immediate Return Environment, stress and anxiety were useful emotions because they helped us take action in the face of immediate problems. For Instance:

Anxiety was an emotion that helped protect humans in an Immediate Return Environment. It was built for solving short-term, acute problems. There was no such thing as chronic stress because there are no really chronic problems in an Immediate Return Environment. Wild animals rarely experience chronic stress. Today we face different problems. Will I have enough money to pay the bills next month? Will I get the promotion at work or remain stuck in my current job? Will I repair my broken relationship? Problems in a Delayed Return Environment can rarely be solved right now in the present moment.

Ways to balance our Anxiety and Stress.

One of the greatest sources of anxiety in a Delayed Return Environment is the constant uncertainty. There is no guarantee that working hard in school will get you a job. There is no promise that investments will go up in the future. There is no assurance that going on a date will land you a soul mate. Living in a Delayed Return Environment means you are surrounded by uncertainty. So how do we reconcile the way our brains work with the problems of the Delayed Return Environment?

First things first: we need to deal with the built-up chronic stress through small lifestyle changes. Many of us have excess levels of cortisol (the stress hormone) because of this fast-paced environment, so adjusting our diet, sleeping habits, and exercising more is the first step to balancing these hormones. Of course, practices such as meditation can help us regain emotional balance and realign our thoughts; meditation takes time to perfect, but it is worth it (there we go, delayed return all over again).

Next, there are two ways to regain balance:

01) Measuring something:-> We cannot know for certain how much money we will have in retirement, but we can remove some uncertainty from the situation by measuring how much we save each month. We cannot predict when we will find love, but we can pay attention to how many times we introduce ourselves to someone new.

The act of measurement takes an unknown quantity and makes it known. When we measure something, we immediately become more certain about the situation. Measurement will not magically solve our problems, but it will clarify the situation, pull us out of the black box of worry and uncertainty, and help us get a grip on what is actually happening.

Furthermore, one of the most important distinctions between an Immediate Return Environment and a Delayed Return Environment is rapid feedback. Animals are constantly getting feedback about the things that cause them stress. As a result, they actually know whether or not they should feel stressed. Without measurement you have no feedback.

02) Shift Your Worry:-> The second thing we can do is “shift our worry” from the long-term problem to a daily routine that will solve that problem. Instead of worrying about living longer, we can focus on taking a walk each day. Instead of worrying about losing enough weight for the wedding, we can focus on cooking a healthy dinner tonight.
The key insight that makes this strategy work is making sure our daily routine both rewards us right away (immediate return) and resolves our future problems (delayed return).

In the end, hopefully, by reflecting on the way the brain works and acknowledging how it puts anxiety in motion, we can use these mechanisms to our advantage. The Delayed Return Environment presents a challenge for humans, but there is a way to reconcile the age-old hardwiring of the brain with this environment that presents itself as threatening. Research has shown that the ability to delay gratification is one of the primary drivers of success. It is then interesting that delaying gratification is both the opposite of what our brain evolved to do and the skill that matches the Delayed Return Environment we live in today.

Content Curated By: Dr Shoury Kuttappa.

INVERSION AS A CRITICAL THINKING APPROACH: BEHAVIOURS ASSOCIATED

The ancient Stoic philosophers like Marcus Aurelius, Seneca, and Epictetus regularly conducted an exercise known as a premeditatio malorum, which translates to a “premeditation of evils.” The goal of this exercise was to envision the negative things that could happen in life. For example, the Stoics would imagine what it would be like to lose their job and become homeless or to suffer an injury and become paralyzed or to have their reputation ruined and lose their status in society.

The Stoics believed that by imagining the worst-case scenario ahead of time, they could overcome their fears of negative experiences and make better plans to prevent them. While most people were focused on how they could achieve success, the Stoics also considered how they would manage failure. This way of thinking, in which we consider the opposite of what we want, is known as inversion. It is a rare and crucial skill that nearly all great thinkers use to their advantage.

How Great Thinkers Shatter the Status Quo with Inversion

The German mathematician Carl Jacobi made a number of important contributions to different scientific fields during his career. In particular, he was known for his ability to solve hard problems by following a strategy of man muss immer umkehren or, loosely translated, “invert, always invert.” Jacobi believed that one of the best ways to clarify our thinking was to restate math problems in inverse form. He would write down the opposite of the problem he was trying to solve and found that the solution often came to him more easily.

Inversion Vs Reverse Engineering

The Inversion Thinking concept finds its roots in how mathematicians solve complex problems. Look at any problem backward and turn the situation upside down to find the solution. Also, it is not to be confused with reverse engineering.

In reverse engineering we work backward from an achieved solution. For example, if we want to achieve a target of 10 customers, we need to submit 30 proposals, then to give 30 proposals we have to prospect 100 customers and for that every day we should meet 5 customers. This is simple reverse engineering, reversing from a positive result. But in Inversion Thinking, we consider the opposite of what we want. What if the opposite was true? What if I focused on a different side of this situation?

Inversion is a powerful thinking tool because it puts a spotlight on errors and roadblocks that are not obvious at first glance. What if the opposite was true? What if I focused on a different side of this situation? Instead of asking how to do something, we ask how to not do it. Great thinkers, icons, and innovators think forward and backward. Occasionally, they drive their brain in reverse.

This way of thinking can reveal compelling opportunities for innovation. Art provides a good example. One of the biggest musical shifts in the last several decades came from Nirvana, a band that legitimized a whole new genre of music—alternative rock—and whose Nevermind album is memorialized in the Library of Congress as one of the most “culturally, historically or aesthetically important” sound recordings of the 20th century. Nirvana turned the conventions of mainstream rock and pop music completely upside down. Where hair metal was flashy, Nirvana was stripped-down and raw. Inversion is often at the core of great art.

At any given time there is a status quo in society and the artists and innovators who stand out are often the ones who overturn the standard in a compelling way. In a way, the secret to unconventional thinking is just inverting the status quo. This strategy works equally well for other creative pursuits like writing. Many great headlines and titles use the power of inversion to up-end common assumptions.

Success is Overvalued. Avoiding Failure Matters More. This type of inverse logic can be extended to many areas of life. Avoiding mistakes is an under-appreciated way to improve. In most jobs, you can enjoy some degree of success simply by being proactive and reliable—even if you are not particularly smart, fast, or talented in a given area. Sometimes it is more important to consider why people fail in life than why they succeed.

The Benefits of Thinking Forward and Backward

Inversion can be particularly useful in the workplace. Leaders can ask themselves, “What would someone do each day if they were a terrible manager?” Good leaders would likely avoid those things. Similarly, if innovation is a core piece of the business model, we can ask, “How could we make this company less innovative?” Eliminating those barriers and obstacles might help creative ideas arise more quickly. And every marketing department wants to attract new business, but it might be useful to ask, “What would alienate our core customer?” A different point of view can reveal surprising insights. We can learn just as much from identifying what doesn’t work as we can from spotting what does. What are the mistakes, errors, and flubs that we want to avoid? Inversion is not about finding good advice, but rather about finding anti-advice. It teaches us what to avoid.

Some more ways in which inversion can come into play in work and life:

Project Management: . . . . . Failure Premortem. Imagine the most important goal or project we are working on right now. Now fast forward six months and assume the project or goal has failed. Tell the story of how it happened. What went wrong? What mistakes did we make? How did it fail? In other words, think of the main goal and ask, “What could cause this to go horribly wrong?” This strategy is sometimes called the “kill the company” exercise in organizations because the goal is to spell out the exact ways the company could fail. Just like a Premeditation of Evils, the idea is to identify challenges and points of failure so you can develop a plan to prevent them ahead of time.

Productivity: . . . . .. . Most people want to get more done in less time. Applying inversion to productivity we could ask, “What if I wanted to decrease my focus? How do I end up distracted?” The answer to that question may help us discover interruptions we can eliminate to free up more time and energy each day. This strategy is not only effective, but often safer than chasing success. This insight reveals a more general principle: Blindly chasing success can have severe consequences, but preventing failure usually carries very little risk.

Decluttering: . . . . . . . . Marie Kondo, author of the blockbuster best-seller The Life-Changing Magic of Tidying Up, uses inversion to help people declutter their homes. Her famous line is, “We should be choosing what we want to keep, not what we want to get rid of.” In other words, the default should be to give anything away that does not “spark joy” in our life. This shift in mindset inverts decluttering by focusing on what you want to keep rather than what you want to discard.

Relationships: . . . . . . . . .. . . . . What behaviors might ruin a marriage? Lack of trust. Not respecting the other person. Not letting each person have time to be an individual. Spending all of the time on kids and not investing in the relationship together. Not having open communication about money and spending habits. Inverting a good marriage can show us how to avoid a bad one.

Personal Finance: . . . . . . . . .. . . . .Everyone wants to make more money. But what if you inverted the problem? How could you destroy your financial health? Spending more than we earn is a proven path to financial failure. It doesn’t matter how much money we have, the math will never work out over time. Similarly, accumulating debt is a hair-on-fire emergency to be resolved as quickly as possible. And gradually creeping into unchecked shopping and spending habits can lead to self-inflicted financial stress.

Consider the Opposite

Inversion is counterintuitive. It is not obvious to spend time thinking about the opposite of what you want. And yet inversion is a key tool of many great thinkers. Stoic practitioners visualize negative outcomes. Ground-breaking artists invert the status quo. Effective leaders avoid the mistakes that prevent success just as much as they chase the skills that accelerate it.

Inversion can be particularly useful for challenging our own beliefs. It forces us to treat our decisions like a court of law. In court, the jury has to listen to both sides of the argument before making up their mind. Inversion helps to do something similar. What if the evidence disconfirmed what we believe? What if we tried to destroy the views that we cherish? Inversion prevents us from making up our mind after our first conclusion. Some more examples of Inversion Thinking Questions may be:

It is a way to counteract the gravitational pull of confirmation bias. Inversion is an essential skill for leading a logical and rational life. It allows us to step outside our normal patterns of thought and see situations from a different angle. Inversion is different than working backward or “beginning with the end in mind.” Those strategies keep the same goal and approach it from a different direction. Meanwhile, inversion asks you to consider the opposite of your desired result.

Content Curated By: Dr Shoury Kuttappa.

COGNITIVE FLEXIBILITY: ADAPTING TO CHANGE AS LEADERS

Now more than ever before, leaders all over the world are facing change and complexity — the coronavirus pandemic has presented us all with new challenges, new circumstances, and new uncertainties. Adaptability is a requirement. Because change is constant and inevitable, leaders must be flexible to succeed. Adaptability is about having ready access to a range of behaviours that enable leaders to shift and experiment as things change.

Conversely, it may also be argued that inflexible leaders limit the adaptability of others. New initiatives may be halted or stifled. Resistance to change may undermine critical projects or system-wide implementation. Employee enthusiasm, cooperation, morale, and creativity are jeopardized, making it all the more difficult to run the business or organization.

Am I a Flexible Leader?

Consider our personal approach to change. How do we respond when facing change??->

If few or none of these responses describes us, we are not alone. Many of us get stuck, have a hard time letting go, or simply don’t know how to proceed in unknown territory.

The 3 Types of Flexibility That Help You Adapt to Change

We need to practice the 3 components of adaptability: cognitive flexibility, emotional flexibility and dispositional flexibility.

A) Cognitive flexibility — the ability to use different thinking strategies and mental frameworks:. . . . Leaders who have cognitive flexibility are able to incorporate different thinking strategies and mental frameworks into their planning, decision-making, and management of day-to-day work. They can simultaneously hold multiple scenarios in mind and can see when to shift and inject a change. Cognitive flexibility indicates nimble, divergent thinking, an interest in developing new approaches, the ability to see and leverage new connections, and the propensity to work well across the organization. These leaders readily learn from experience and recognize when old approaches don’t work.

B) Emotional flexibility — the ability to vary one’s approach to dealing with emotions and those of others:  . . . . . Leaders with emotional flexibility vary their approach to dealing with their own and others’ emotions — an area that many leaders often fail to consider. An emotionally flexible leader is comfortable with the process of transition, including grieving, complaining, and resistance. Adapting to change requires give and take between the leader and those experiencing the change. A leader without emotional flexibility is dismissive of others’ concerns and emotions and shuts down discussion. At the same time, an emotionally adaptive leader moves the change or agenda forward.

C) Dispositional flexibility — the ability to remain optimistic and, at the same time, realistic:  . . . . . Leaders who display dispositional flexibility (or personality-related flexibility) operate from a place of optimism grounded in realism and openness. They will acknowledge a bad situation but simultaneously visualize a better future. They are neither blindly positive nor pessimistic and defeatist. Ambiguity is well-tolerated. Dispositionally flexible leaders see change as an opportunity rather than as a threat or danger. By learning and practicing behaviors that boost your cognitive, emotional, and dispositional flexibility, you can become more adaptable and, in turn, help others to adapt.

Cognitive Flexibility: Meaning & Ways to develop

Cognitive flexibility refers to our ability to disengage from one task and respond to another or think about multiple concepts at the same time. Someone who is cognitively flexible will be able to learn more quickly, solve problems more creatively, and adapt and respond to new situations more effectively, which is why it’s so important in both educational settings and the workplace. Building your cognitive flexibility is a great way to develop professionally and keep up with the ever-changing work environment of the future. Some ways in which this can be done are:

A) Alter our everyday routine: . . . . . For instance, if we are accustomed to taking the same route to work each day, look for a different route or consider taking the bus instead of driving ourselves. If you usually get your exercise at the gym, change things up by running in the park or going for a bike ride. Even making the smallest of changes like sitting at a new spot at the dinner table or using our left hand to brush our teeth instead of our right can help us build and strengthen new neural pathways.

B) Seek out new experiences: . . . . . Each time we experience something out of the ordinary or learn something new, the brain creates new synaptic connections. New and interesting experiences have also been shown to trigger the release of dopamine, which not only increases motivation but also enhances memory and learning. So going out of our way to experience new things or engage in novel activities can go a long way towards helping us develop cognitive flexibility. This might mean travelling to another country or volunteering in a new industry, but it could also take the form of activities like learning a new language or musical instrument, taking a dance class, or even exploring a part of town we are not familiar with.

C) Practice thinking creatively: . . . . . . Another way to build cognitive flexibility is to make an effort to think in unconventional and creative ways or practice divergent thinking. Divergent thinking usually occurs in a spontaneous and free-flowing manner and involves thinking in terms of unlimited possibilities rather than a limited set of choices.

D) Don’t always take the easy way: . . . . . . . These days we have technology and apps that make our lives easier in countless ways, from spell check and autocorrect to GPS. But the truth is that making things easier for ourselves isn’t always the best thing for our cognitive flexibility. Research shows that introducing so-called “desirable difficulties” can lead to deeper learning, so by making a point of not always choosing the easiest way of doing things, we can keep our mind sharp and even learn through our everyday experiences. For instance, if you’re driving to an area you’re not familiar with, try to navigate your way using a map and asking for directions rather than using your GPS, or instead of reaching for your phone the minute you need to make a calculation, grab a pen and paper, and do it the old-fashioned way.

E) Go out of our way to meet new people: . . . . . Meeting people from different cultures and walks of life whose perspectives and viewpoints are likely to differ from our own can help us to be less rigid in our way of thinking and accept that there may be more than one “right” way of looking at things. Research shows that people who are exposed to situations that challenge their ideas about what’s right and wrong tend to have greater cognitive flexibility. So make an effort to meet people outside of our normal social circles, whether that means travelling abroad, volunteering, teaching, or connecting with people through social media.

F) Transfer our learning: . . . . . Learning to transfer what we have learned in one context into a new context can be a great exercise in cognitive flexibility, because it forces us to form new connections between previously unconnected networks of knowledge and think more creatively. Without the ability to transfer skills and knowledge to new contexts, our learning won’t have as great an impact. If we want to develop our ability to transfer knowledge, research shows that explaining a new concept in our own words not only helps us identify any incorrect assumptions, but also helps us to generalise a concept for future application. Once we are sure we understand the concept, we can look for ways to apply it in real-world situations.

G) Challenge our morals: . . . . . . Seeking out experiences that test our morals and expose us to a variety of beliefs, values, and expectations can give us a better understanding of culturally different perspectives and help us become more flexible in our thinking. Even if we don’t necessarily agree with someone’s point of view or belief system, being cognitively flexible means we will be able to think about why they might see things that way and understand their point of view. This ability will make it easier for us to communicate with people, resolve conflicts, and adapt your thinking to various situations. Of course, travel is one way to challenge our way of thinking, but even just reading about moral dilemmas and thinking about them critically can help us develop in this area.

Tips for Flexible Leaders

Content Curated By: Dr Shoury Kuttappa

OVERTHINKING: COGNITIVE MANIFESTATIONS

Thoughts are powerful. They become reality. Whatever we hold in your mind on a consistent basis is exactly what we will experience in life. All humans have patterns to their behaviour. These patterns develop over time based on life experiences. And just as patterns are learned, they can also be unlearned.

What Is Overthinking?

The classic overthinking definition is, “to think about something too much or for too long.” While it’s human nature to think things through when making a decision or evaluating a situation, it becomes overthinking when you can’t get out of your own head, worrying about the future or ruminating about the past. Overthinking a tough decision that needs to be made can also cause problems. Replaying all the options in the head can lead to “paralysis by analysis”.

Why Do We Overthink?

Often overthinking is a by-product of anxiety or depression. Often overthinking only materializes when we need to make a tough life decision or when we are dealing with insecurities. If overthinking is not a symptom of a deeper emotional issue, it can often be addressed by changing thoughts and mindsets.

How To Stop Overthinking

Know that overthinking and problem solving aren’t the same thing:
Constantly ruminating and going over scenarios and possibilities often disguises itself as problem solving. It feels like doing something good and useful. Recognize when you’re overthinking something, don’t act like it’s problem solving, and press fast-forward.

Remember the 90-10 rule:
This is a formula, a ratio, for how to value ourselves, based on 90 percent self-worth, 10 percent assigned worth. Ninety percent should come from self-acceptance and self-appreciation, and just 10 percent from external validation. Overthinkers distort the formula, even reversing it by acting like 90 percent of their worth comes from what others think or say. So they worry, which takes the form of overthinking.  

Reopen the door only when new information knocks:
Overthinking goes into overdrive when we keep revisiting decisions we make, refusing to close the door on a call that has been made. Believe that you’ve done your due diligence, and revisit something you’ve already decided only when you’re presented with new information.

Assume good intent:
Overthinkers read too much into things. They are assuming something bad lies underneath, something like a bad perception, someone wishing them ill, or an unfavourable outcome. When this happens, switch the assumption to what is well-intended, or at least neutral.

Embrace informed ignorance and uncertainty:
We can’t read the future, we can’t read minds, and we can’t know everything. When we don’t know something, we tend to fill in the blanks, often with worthless assumptions. One of human tendencies is that we would rather be unhappy than uncertain. These assumptions can take many forms, all infusing themselves into the inner monologue of the overthinker. Try to replace “what if” with “we’ll see.” Another way to handle uncertainty could be the OAR:

1. Observe uncertainty, don’t overreact to it.
2. Acknowledge the presence of uncertainty and accept that impermanence is inevitable.
3. Realize that uncertainty brings benefits, like unleashing creativity and resilience.

Finding clarity in this way usually only takes a few minutes and bit of energy and it can save you a lot of time and suffering.

Stop framing the unremarkable as catastrophic:
This means stop taking small details and turning them into questionable conclusions. We often feel the need to overthink because we simply fear being wrong. Stop making a mountain out of a molehill. Ask yourself in such moments what the realistic cost of being wrong is. When you can lower the stakes, you raise your ability to get mentally unstuck.

Put things into a wider perspective.

It’s very easy to fall into the trap of overthinking minor things in life. So when you are thinking and thinking about something ask yourself: Will this matter in 5 years? Or even in 5 weeks? Widening the perspective by using this simple question can quickly snap us out of overthinking and help to let go of that situation. Get outside it and switch gears to connect with what’s going on around you so you can take joy in it.

Set short time-limits for decisions.
If we do not have a time-limit for when we must make a decision and take action then it can just keep turning our thoughts around and around for a very long time. Setting deadlines for when to complete the decision and spring into action can help to work around this.

Realize that you cannot control everything:
Trying to think things through 50 times can be a way to try to control everything. To cover every eventuality so you don’t risk making a mistake, fail or looking like a fool. But those things are a part of living a life where we truly stretch our comfort zone. Stop trying to control everything. Trying to do so simply doesn’t work because no one can see all possible scenarios in advance. This is of course easier said than done. So do it in small steps if you like.

Spend more of your time in the present moment:
By being in the present moment in our everyday life rather than in the past or a possible future in our mind we can replace more and more of the time we usually spend on overthinking things with just being here right now instead. Some ways that can help to reconnect with the present moment are:

1. Slow down how you do whatever you are doing right now. Move slower, talk slower or ride your bicycle more slowly for example.
2. Disrupt and reconnect. If you feel you are getting lost in overthinking then disrupt that thought (for example, by – in your mind – shouting this to yourself : STOP), then reconnect with the present moment by taking just 1-2 minutes to focus fully on what is going on around you.

Spend more of your time with people who do not overthink things.
Our social environment plays a big part. And not just the people and groups close to us in real life, but also what you read, listen to and watch. The blogs, books, forums, movies, podcasts and music in our life. So think about the sources in life that encourages and tends to create more overthinking in your mind. And think about what people or sources that has the opposite effect on you. Find ways to spend more time and attention with the people and input that have a positive effect on our thinking and less on the influences that tends to strengthen your overthinking habit.

Content Curated By: Dr Shoury Kuttappa

VUCA AND ITS RELEVANCE

What is VUCA

VUCA is an acronym that stands for volatility, uncertainty, complexity and ambiguity, a combination of qualities that, taken together, characterize the nature of some difficult conditions and situations. The term is also sometimes said to stand for the adjectives: volatile, uncertain, complex and ambiguous.

The term VUCA originated with the United States Army War College to describe conditions resulting from the Cold War. The VUCA concept has since been adopted throughout businesses and organizations in many industries and sectors to guide leadership and strategy planning. An awareness of the forces represented in the VUCA model and strategies to mitigate the harm they might cause are integral to crisis management and disaster recovery planning.

Volatility

Volatility refers to the propensity for changing from one state to another. Under certain conditions, volatile materials can dangerously explode, changing rapidly from stable to disordered. This provides another implication that volatile conditions are dangerous conditions.

The interesting thing about volatility is that even though it might represent danger, it can also represent opportunity. The point is this: volatility is a good if you are seeking opportunities and bad if you like predictability.

Uncertainty

Uncertainty refers to the lack of specific information, which can be found by answering specific questions. Asking “What is the probability that it will rain today?” is a question that is an attempt to characterize uncertainty.

Complexity

Complexity refers to the number of components, the relationships between the components. The normal layperson’s usage of the complexity tends to oversimplify the scope of practical problems facing leaders in organizations. Complexity differs from “complicated.” A complicated issue can be understood by analysis and investigation beforehand.

Ambiguity

The Latin prefix “ambi-“refers to multiple or non-fixed, such as its use in the words ambiance and ambidextrous. Ambiguous language is language that can be interpreted differently. Ambiguity is a cause of stress for many people (especially those who work in well-structured organizations) as the disorder implied by ambiguity is not comfortable. People tend to avoid, ignore, or minimize ambiguity.

VUCA is a condition that calls for questions — lots of them. Penetrating questions that ferret out nuance. Challenging questions that stimulate differing views and debate. Open-ended questions that fuel imagination. Analytical questions that distinguish what you think from what you know. The only thing you know with certainty about your strategy is that it’s wrong. Persistent probing will help you discern if it’s off by 5 percent or 95 percent before events swiftly reveal the answer to you. Agility is critical because strategic adjustments must be made continually.

VUCA Examples

Of course, each of the four characteristics of VUCA rarely happens in isolation. For example, you might be experiencing volatility and complexity at the same time (A sudden change in leadership at the same time as your competitor launches a new product). We need to think about which of these examples and characteristics, or VUCA combinations, best describes the eco-system in which we currently do business.

Which Aspect of VUCA Do You Prioritize?

Making the ‘Shift’ Happen

Now that you have identified the characteristics of VUCA that are most relevant to your current situation and before you start thinking about specific strategies and tactics to be effective, it is time to make the mindset shift to ensure you are setting yourself up for success.

Mindset Shift: From Planning to Preparing

In stable contexts, we can rely on the tried and true practices of planning and analysis. When the future, not to mention the present, is uncertain and unpredictable, we must make a mindset shift toward preparing and enter a state of readiness.

The best practices below fall into two key and interdependent categories:

1) People and talent development strategies., and

2) Systems and processes.

They are interdependent because you can have the best systems and processes in the world and if you have not developed your people to make the necessary mindset and skill set shift, you will be disappointed in their performance when it counts most.

Which VUCA characteristics are most relevant to the challenges and opportunities you are confronting in:

1. your organization?
2. Department?
3. Your role as a leader?

As you read the following best practices for leading through VUCA, pay particular attention to those that are within your span of control or influence.

Volatility

Characterized by an unpredictable, unstable situation, though not necessarily complicated. Information is available as events unfold.

• Train for role elasticity and develop “generalizing specialists.”
• Improve decision-speed
• Build redundancy into your system and build slack into the supply chain
• Leverage technology and alternative strategies to ensure continuous communication
• Regularly train for various disruptions, and ID needed skills, knowledge, and talent
• Tap your hi-potentials for temporary assignments

Uncertainty

Characterized by a lack of key actionable information, such as timing, duration, cause and effect.

• Tap your Relational Web to:
  • Reduce uncertainty
  • Gather additional information and insight, including customer data, market analytics
  • Improve access to market insights via resources like slack and yammer
  • Reflect on and share experiences of successfully working through uncertainty
• Identify the givens of the current situation and focus on what is within your span of control
• Provide or seek career-pathing and “stay interviews” so you can identify people’s interests and strengths to keep them engaged
• Implement agile performance appraisals and regularly provide feedback and acknowledge agile success

Complexity

Characterized by an overwhelming amount of information, interconnected or moving parts and relationships.

• Improve communication, collaboration and coordination
• Clarify decision-rights
• Adapt organizational structure and expertise to match the complexity of the context
• Identify people who have strengths and experience in dealing with complexity
• Recruit and develop people who can thrive in complexity.

Ambiguity

Characterized by a lack of information and precedent, making the ability to predict the impact of actions a challenge.

• Create (some) clarity. Make space for interactions
• Re-engage and recommit to your purpose
• Understand and prioritize user needs
• Focus on your MVP (Minimal Viable Product)
• Practice rapid prototyping to fail faster and learn quicker
• Experiment and pilot to discover what you don’t know
• Make time to learn the lessons from experience and carry them forward

Limitations: These ideas are not intended as a prescription for the issues and opportunities that are most pressing for you and your fellow agile leaders. They will help get the conversation started and lead to thoughtful strategic and tactical approaches that build your competence, capacity, and confidence to effectively lead through VUCA.

Content Curated By: Dr Shoury Kuttappa